Frequently asked questions
Simply Sorted

What do I do in an emergency?

If your vehicle has been stolen or hijacked, call us on 0860 BEAME1 (0860 232631) and our dedicated recovery team will begin the search for your vehicle as soon as we get the call.

What is the cost to settle my Beame contract?

Settling is simple. Please be advised that we have reviewed the early termination fees for 2017. Effective from the 01st July 2017 the new early termination fees are applicable - 0-6 months: R950, 7-12 months: R550, 13-24 months: R299. Settling a month-to-month contract is even easier, simply send a letter of cancellation to our retentions team at cancellations@mixtelematics.com or fax 011 654 8290, and we'll have you sorted. Be sure to send us one month’s written notice and you won't be charged again after that month.

What is the warranty on the Beame device?

Lifetime warranty, of course! Just as long as it's in the same vehicle it was originally fitted to as per the initial contract and all monthly subscriptions are up to date. Why am I not able to get a current position on my Beame device? We know that your movable assets are important to you, so we'll find it and bring it back. You won't be able to track or position your vehicle; Beame is all about recovery and should your vehicle be stolen, notify us and we'll be on the trail in no time.

Why am I not able to get a current position on my Beame device?

We know that your movable assets are important to you, so we'll find it and bring it back. You won't be able to track or position your vehicle; Beame is all about recovery and should your vehicle be stolen, notify us and we'll be on the trail in no time.

How do I know if my Beame device is working?

Beame has made it even easier for you to test your unit by creating an awesome Beame Application (App). Simply download the Beame App from Play Store (Android users) or iStore (iPhone users) to test your unit and access all Beame's services. Simply sorted. For your login details, please contact our customer care department on 0860 BEAME1 (232631). You are also welcome to give us a ring once a month to check that your Beame unit is in working order.

How do I ensure that my Beame device is on top form?

Conducting a self-test on your device is easy. Simply download the Beame App to check for your Beame battery status. Give us a ring on 0860 BEAME 1 (232631) and select option 2. Follow the easy steps and the agent will confirm the device's functionality. The confirmation will let you know whether or not the unit is working.

Does the Beame device have the internet tracking feature?

While you can't track the movements of your vehicle online, our excellent recovery rate shows that we've always got our eyes on your moveable assets. The Beame is specifically designed for recovery purposes.

Is it possible to have the Beame device removed and fitted into another vehicle?

Your Beame device can't be moved from one car to another, let us know and we will arrange an installation for your new asset. All you need to do is settle or cancel your contract, sign on the dotted line for your new contract and have your Beame installed.

Am I able to retrieve a movement report on my Beame device?

We'll track your wheels if they're moving without you, but there are no reports with Beame. The Recovery of your movable asset is the priority.

What is Beame Protect?

A service designed to assist you with the admin that comes with having an accident, receiving a fine, hitting a pothole, renewing a license or having to post bail. For more information, visit our Beame Protect page.

Where can I obtain my insurance certificate?

A copy of your insurance certificate is sent to you via email when you make the decision to purchase a Beame. Just give us a call on 0860 BEAME1 (232631) or send an email to customercare@mixtelematics.com and we'll sort you out via fax, e-mail or snail mail – whatever you prefer. You can also drop us a line and follow the voice prompts to get you simply sorted.

How do I access the APP?

Download our Beame Application (App) from Play Store (Android users) or iStore (iPhone users) to request your certificate and to access all Beame's services. For your login details, please contact our customer care department on 0860 BEAME1 (232631). Look out for exciting value added options soon to come on our app shortly.